Privacy Policy

01. About this policy

This policy covers the SUKO website and app, including character discovery, creation, conversations, voice features, and memory.

Privacy questions and requests can be sent to suko-help@sukobot.com.

02. Information and purposes

Depending on the features you use, the information processed may include:

• Account details: identifiers, sign-in details, and profile information used to create and manage an account, if accounts are offered.
• Conversations and memory: messages, responses, preferences, and saved character memories used to support conversations and continuity.
• Character content: descriptions, images, and imported files submitted to create or customize characters.
• Voice and media: recordings or other media submitted when a relevant feature is used. Processing depends on the voice or media feature you use.
• Technical information: device, IP address, service logs, and diagnostic or usage events, where actually collected, for delivery, security, and troubleshooting.
• Purchases and support: transaction references, entitlement information, and information provided in support correspondence, if applicable.

Please avoid including sensitive personal information or another person’s private information in character descriptions, messages, or uploads.

03. AI processing and memory

Providing a conversation or character-generation feature requires processing the content you submit. Character memory is a product feature and should not be treated as a promise of permanent storage or perfect recall.

Where explicit permission is required before personal information is sent to an external AI provider, the relevant disclosure must identify the recipient and purpose. General acceptance of the Terms of Service or this policy does not replace required disclosure and consent.

04. Sharing and visibility

Conversations and content you choose to publish have different visibility settings. Public content may be seen or copied by others. Check the visibility shown in the app before publishing content.

Information may be shared with service providers as needed to deliver the features you use, including hosting, storage, AI, voice, support, and payment services. Information may also be disclosed where required by law or necessary to address a security incident or business transfer, subject to applicable safeguards.

Service providers handling personal information on behalf of SUKO are required to protect it in accordance with applicable data protection requirements and use it only for the purposes for which it is provided.

05. Legal grounds and transfers

Where applicable law requires a legal basis, processing must rely on an appropriate basis, such as performing a contract, meeting a legal obligation, consent, or a legitimate interest. Acceptance of the Terms of Service does not replace consent where consent is required. International transfers of personal information are subject to applicable data protection requirements.

06. Retention and security

Account information, conversations, saved memories, character files, voice recordings, and associated technical records are subject to retention limits based on service purposes and applicable obligations. The deletion scope and request channels are explained in Account and data deletion.

Any retention exception must identify the specific data retained, its reason, and its retention period or meaningful criteria. Retained records must be access-restricted and must not be used to keep a deleted account active.

No online system can guarantee absolute security. Avoid submitting passwords, payment credentials, or similarly confidential information in a conversation.

07. Your choices and rights

Depending on applicable law and the circumstances, you may have rights to access, correct, delete, or receive a copy of personal data; restrict or object to processing; withdraw consent; and complain to a competent data protection authority.

SUKO account holders may request account deletion. Request information is available at Delete account & data. Account deletion, deletion of selected information, withdrawal of consent, and subscription cancellation are distinct actions; one should not be assumed to complete the others.

Contact suko-help@sukobot.com with the subject “Privacy request” for other rights requests. Requests to withdraw consent should identify the processing concerned. Withdrawal applies to future consent-based processing without affecting the lawfulness of earlier processing. Withdrawing consent may affect features that depend on that processing.

08. Cookies and permissions

The website uses cookies and browser storage for functions such as authentication, preferences, and locally stored conversation history. Hosting services may process connection logs to deliver and secure the website.

Camera, photo-library, and microphone permissions depend on the features you choose to use. Device settings can control permissions, although disabling them may prevent a related feature from working.

09. Age requirements

You must meet the eligibility requirements stated at account registration and any applicable legal age requirements. An app-store rating does not replace the service’s eligibility requirements.

If you believe an ineligible child has provided personal information, contact suko-help@sukobot.com so the situation can be reviewed.

10. Changes and contact

Updates to this policy will be published on this page. Material changes are subject to any notice and consent requirements under applicable law. Any new use that requires consent is subject to the appropriate consent process.

For privacy questions, data requests, or concerns: suko-help@sukobot.com.

11. Account and data deletion

SUKO account holders may request permanent removal of their account and associated data. Uninstalling SUKO, signing out, or temporarily disabling an account is not an account-deletion request.

How to request deletion

For account-deletion requests, see the web request page or contact suko-help@sukobot.com. Reinstalling the app is not required to contact support.

Information included

Account-deletion requests cover the account profile and login links; chats and linked generated responses; automatic and pinned memories; uploaded or generated images, audio and transcripts; imported character files; user-created characters, including published content hosted by SUKO; and other personal records associated with the account, subject to the limited retention described below.

Service providers and derived records

Deletion requests extend to relevant service providers processing account data on behalf of SUKO and to associated derived records, such as memory summaries, vector records, search entries, and caches. Account deletion does not guarantee reversal of model training. Independently retained copies held by others are outside SUKO’s direct control; that does not exempt SUKO-controlled copies from deletion.

Verification, timing, and confirmation

Identity verification must be limited to what is reasonably necessary to establish control of the account. Requests are subject to applicable legal response periods. Information about request status, completion, permitted retention, and backup handling may be requested through the contact address above.

Limited retention and backups

Limited retention may be necessary for transaction records, legal obligations, or specifically justified security purposes, subject to applicable law. Any exception must be limited to the relevant data, purpose, and retention period and must not be used to retain conversations or memories unnecessarily.

Backup retention is subject to applicable retention limits. Pending expiry, deleted data must be isolated from ordinary product use, and any restoration process must reapply deletion instructions.

Subscriptions and selected-data requests

Account deletion and store subscription cancellation are separate. Review any subscription before requesting deletion; this must not remove the option to request account deletion promptly. Refund eligibility is governed by applicable law and the relevant purchase terms.

For a request to delete particular chats, memories, or uploads without closing an account, contact suko-help@sukobot.com and identify the category without sending the private content itself.