Terms of Service

01. Agreement and service

These Terms of Service govern access to the SUKO website and app, including AI characters, character creation, conversations, media, and memory features.

Questions about SUKO can be sent to suko-help@sukobot.com. Feature availability may differ by version, region, device, or plan. Product images are illustrative; actual features and availability may vary.

02. Eligibility and accounts

You must meet the eligibility requirements stated at account registration and have the legal capacity to enter into the agreement. When creating an account, provide accurate information, protect your sign-in credentials, and notify support of suspected unauthorized access. You are responsible for activity you authorize through your account.

03. AI characters and responses

SUKO characters are artificial intelligence, not real people. Their statements, personalities, emotions, and scenarios are generated or fictional. Responses may be inaccurate, inconsistent, incomplete, or inappropriate. Do not treat them as statements by the SUKO operator or as professional medical, legal, financial, or other expert advice.

SUKO is intended for creative interaction and entertainment. It is not an emergency service. Use your own judgment before relying on generated content or sharing it with others. Memory may be limited, changed, or unavailable and does not guarantee that every detail will be recalled.

04. Acceptable use

Use SUKO lawfully and respect the rights and safety of others. You must not:

• Create, request, upload, or distribute child sexual exploitation material or sexual content involving minors.
• Use the service to facilitate violence, exploitation, fraud, harassment, or other illegal activity.
• Upload private information or intimate images of others without authorization, or impersonate someone deceptively.
• Infringe copyright, trademarks, privacy, publicity, or other rights.
• Introduce malicious code, disrupt the service, gain unauthorized access, or bypass access restrictions or safety measures.

Content may be restricted or removed for violations, subject to applicable law. Any additional content rules must be made available before they apply.

05. Your content and permissions

You retain any ownership rights you have in your submitted content. You must have the necessary rights and permissions for uploaded images, character descriptions, voices, imported files, and other materials.

Under these terms, you grant the operator a nonexclusive permission to host, process, reproduce, and display your content only as needed to provide and maintain the features you use and to meet applicable legal obligations. If you choose to publish a character, that permission includes making the published content available to other users through that feature.

This service permission does not itself authorize use for model training. Any training use remains subject to applicable privacy disclosures and consent requirements. Rights in AI output depend on applicable law; output may not be unique or eligible for intellectual-property protection.

06. Payments and subscriptions

Prices, billing periods, included benefits, renewal conditions, and cancellation methods for paid features, subscriptions, and virtual items are governed by the terms displayed at purchase.

Where a subscription renews automatically, cancel through the platform used to subscribe according to the disclosed billing terms. Deleting the app or an account may not cancel a platform subscription. Refunds are subject to applicable law and the rules of the payment platform; these terms do not remove mandatory refund or consumer rights.

Before subscribing, review the subscription title, duration, price, renewal and trial conditions, cancellation instructions, and applicable policies. Website purchases are also subject to the Refund Policy.

07. Intellectual property

For an App Store distribution, Apple’s Standard End User License Agreement applies to the app license unless a valid custom EULA is supplied with that distribution.

The SUKO name, branding, software, and operator-owned materials remain the property of their respective rights holders. Subject to these terms and applicable law, you may use the service for its intended functionality. These terms do not transfer ownership of the service to you.

Third-party characters or materials may be subject to separate rights. A character’s availability does not imply authorization by, affiliation with, or endorsement from any real person or rights holder.

08. Reports and enforcement

Report suspected rights violations, harmful content, or account issues to suko-help@sukobot.com. Include enough information to identify the content and explain the concern, without sending unnecessary sensitive information.

The operator may investigate reports and restrict content or access where reasonably necessary to address a violation, security risk, or legal obligation. Where appropriate and legally permitted, users should receive an explanation and an opportunity to contact support for review.

09. Account deletion and ending use

You may stop using SUKO at any time and request permanent account deletion through the web request channel or by contacting suko-help@sukobot.com. Uninstallation, logout, and account suspension do not substitute for deletion.

Deletion ends access to the account and includes the associated personal data and user-created content described in the Privacy Policy. Once deletion is complete, deleted content should be treated as unrecoverable. A new account should not automatically restore previously deleted history.

A reasonable identity check and confirmation may be needed. Deletion requests are subject to applicable legal response periods and the retention provisions in the Privacy Policy. Contact support for information about the status and completion of a request.

Subscription billing is managed separately by the purchase platform. Users must be told how to cancel renewal, without being required to wait until a subscription expires to request account deletion. Paid entitlements and refunds remain subject to the disclosed purchase terms and mandatory consumer rights.

The content-processing permission in these terms ends for deleted content, except to the limited extent needed for a specifically disclosed lawful retention obligation or restricted backup expiry. Neither a content license nor a suspension permits indefinite retention of deleted personal data.

The operator may update features or restrict access for a material breach, security issue, or legal requirement, subject to applicable law. Such changes do not remove privacy rights or the ability to submit a deletion request.

10. Disclaimers and liability

To the extent permitted by applicable law, the service is provided on an “as available” basis without a guarantee of uninterrupted access, error-free operation, or the accuracy of generated content. You should keep your own copies of information that matters to you.

Nothing in these terms excludes liability that cannot lawfully be excluded, or limits mandatory consumer rights.

11. Applicable law and disputes

Contact support first if you wish to raise a concern. Doing so does not prevent you from exercising legal rights or seeking a remedy from an appropriate authority or court.

12. Updates and contact

Updates to these terms will be published on this page. Material changes are subject to applicable notice requirements. Where required, renewed consent or acceptance will be obtained before changes take effect. If part of this agreement is unenforceable, the remaining provisions apply to the extent permitted by law.

Product, support, content, and legal inquiries: suko-help@sukobot.com.