Refund Policy

Effective: October 21, 2026

This policy covers subscriptions, Gems and voice packages purchased on Suko’s website.

Eligibility

Request review within 7 calendar days of payment. Duplicate charges, incorrect amounts, or undelivered purchases we cannot resolve may qualify. Applicable legal refund rights remain protected.

Used Gems, consumed voice time and substantially used subscription benefits generally cannot be refunded unless legally required. Fraudulent or abusive requests may be refused.

Subscription cancellation

Cancellation prevents renewal; it does not reverse previous payments. Benefits continue through the paid term unless refunded. Unused portions are not normally prorated.

Request a review

Email suko-help@sukobot.com with your account email, transaction reference, payment date, amount and reason. Include helpful evidence, never passwords or complete card numbers.

We aim to reply within 5 business days. Approved refunds return through the original payment channel; provider processing times vary.

Other payment issues

Report unrecognized charges promptly. You retain applicable PayPal, card issuer and consumer protections. For app-store or other platform purchases, follow that platform’s refund procedure.

Policy updates

Future revisions will show a new effective date and apply prospectively.